This article discusses student use of and feedback on LibGuides in an academic library. The authors conducted interviews and usability tests with on-campus and distance students to determine their preferences and expectations, as well as to identify specific pain points. Based on the findings, the authors changed LibGuides best practices at their institution and overhauled the LibGuides index page.
Internet Reference Services Quarterly
Conerton, Kate and Goldenstein, Cheryl (2017). "Making LibGuides Work: Student Interviews and Usability Tests." Internet Reference Services Quarterly .